Returns & Exchanges
At KOMÉ, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.
Initiate Your Request
Log into your account portal or contact our support team with your order number and the items you wish to return.
Prepare the Package
Ensure the products are in their original, unopened packaging and securely place them in a shipping box to prevent damage.
Ship It Back
Affix the prepaid shipping label provided by our team and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing