Frequently Asked Questions
Everything you need to know about your KOMÉ beauty experience.
Are KOMÉ products suitable for sensitive skin?
Yes, all our formulas are dermatologically tested and prioritize clean, non-irritating ingredients. However, we always recommend performing a patch test before full application.
How can I track my order?
Once your order is shipped, you will receive an email notification containing a tracking number and a link to follow your package's journey to your doorstep.
Does KOMÉ test on animals?
Absolutely not. KOMÉ is committed to ethical beauty; all our products are 100% cruelty-free and we do not partner with suppliers who test on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.